Frequently asked questions

Most projects combine several. A new website usually includes SEO from day one, an app often needs an admin dashboard, and AI features can sit inside any of them. One team plans the whole thing.

Yes. We work remotely, with video calls and shared previews at every stage, so where you are based does not slow anything down.

Yes. When the final payment is made, ownership of the bespoke work we created for you passes to you. Third-party licences stay under their own terms.

Yes. We can review, fix and extend what you already have, or plan a rebuild if that will serve you better. We tell you which we recommend and why.

Projects are billed in milestones set out in your proposal, retainers monthly, and dedicated teams monthly by team size. See how we work together.

Yes. We discuss the change, explain its effect on cost and timeline, and only go ahead once you approve it in writing.

Our refund and cancellation policy explains eligibility, partial refunds and how to make a request.

It depends on scope. You receive a written timeline during the Discover phase, before any build work starts. Read more about our process.

Most of all at the start and at each review. One decision maker who can reply within a couple of working days keeps projects moving.

Yes. You get a private preview link and can use the working software throughout the build.

You do. Hosting, domains, app store and cloud accounts are set up in your name from the start.

We access only what a task needs, keep credentials out of shared documents, and remove our access when you ask. Our privacy policy has the details.

Yes. Once the final invoice is paid, the bespoke code and designs we made for you are yours, delivered in your own repository.

Yes. We set up a content management system and show your team how to edit text, images, products and blog posts without touching code.

Cross-platform suits most business apps and costs less to build and maintain. We recommend native when the app depends heavily on device hardware or demanding graphics.

Electron and Tauri suit apps that must run on several operating systems. Tauri produces smaller, lighter apps. Native .NET is best for Windows-only software with deep system integration.

We use business API settings where the provider states your data is not used for training, store only what is needed, and can host models privately when your data requires it.

Technical fixes can help within weeks, but steady growth in rankings and traffic usually builds over several months of consistent work.

Not always. Many businesses start with a dashboard connected directly to their existing tools, and add a warehouse only when data grows.